Information We Collect From You
When you register or use the pv2 platform, we collect several categories of information to ensure the service runs smoothly and securely:
Account Information
This includes your full name, email address, phone number, date of birth, and encrypted password provided during registration. This information is used to verify your identity and manage your pv2 account.
Device & Browser Information
We automatically receive technical information including device type, operating system, browser type, IP address, and language settings. This data helps us optimise the platform experience for Malaysian users, particularly those accessing pv2 via smartphone.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect information related to your chosen payment method. Full bank account numbers or e-wallet details are not stored in our system — only the information necessary to process the transaction is recorded.
Usage Data
We record interaction data such as games played, bet amounts, session duration, and usage patterns. This data is used for security, fraud detection, and service improvement purposes on the pv2 platform.
Why We Use Your Information
Pv2 uses collected information for legitimate purposes limited to what is needed to operate the platform. The following are the primary purposes for which your data is used:
- Identity verification and account security — ensure only you can access your account and detect any unusual activity
- Transaction processing — process MYR deposits and withdrawals through your chosen payment channels
- Service improvement — analyse usage patterns to improve the interface, platform speed, and overall user experience
- Legal compliance — fulfil legal and regulatory obligations applicable in Malaysia, including anti-money laundering requirements
- Service communications — send important notices regarding your account, changes to our terms, or technical issues requiring your attention
- Your information will not be used for third-party marketing purposes without your written consent
Cookie Usage & Session Tracking
The pv2 platform uses cookies and similar tracking technologies to enhance your experience while using our services. We use several types of cookies:
- Essential session cookies — required for core functions such as login, account verification, and session security. These cookies cannot be disabled as they are essential to platform operation.
- Performance cookies — collect information on how users interact with the platform, helping us identify pages that need improvement and boost response speed.
- Preference cookies — store your language settings and display preferences so you don't have to reconfigure them each time you access pv2.
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect certain functions on the pv2 platform. We do not use third-party cookies for advertising purposes.
Data Storage, Security & Sharing
Data Storage & Security
All pv2 user data is stored on servers protected with industry-standard encryption. Access to personal data is restricted to staff with a legitimate operational need only. We conduct regular security assessments to identify and address any system vulnerabilities.
Your data is retained for as long as your account remains active or as required to fulfil legal obligations. Following account closure, your personal data will be deleted or anonymised within a set timeframe in accordance with Malaysian legal requirements.
Third-Party Sharing
Pv2 does not sell or rent your personal data to any third party for commercial purposes. We only share information with third parties in limited circumstances: (1) authorised payment providers to process your MYR transactions; (2) Malaysian government authorities when required by law; (3) technical service providers bound by strict confidentiality agreements. All third parties we work with are held to data protection standards equivalent to this policy.
Your Rights as a pv2 User
As a pv2 user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you. Requests can be submitted through our support email.
If any information we hold is inaccurate or outdated, you may submit a correction request. We will update your records promptly.
You may request the deletion of your personal data, subject to any active legal obligations and minimum record retention requirements.
To submit any request relating to your data rights, please contact the pv2 support team at [email protected]. We will process your request within a reasonable timeframe.
Policy Changes & How to Contact Us
Pv2 reserves the right to update this Privacy Policy from time to time to reflect changes in our data collection practices, new legal requirements, or improvements to our platform services. Any updates will be published on this page with the latest revision date.
If there are significant changes that affect how we use your personal data, we will notify you via your registered email or through a prominent notice on the pv2 platform before those changes take effect.
Your continued use of the pv2 platform after any amendments are published will be considered your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we handle your personal information.
For any enquiries, complaints, or requests relating to privacy and data protection, please reach us at [email protected]. You may also refer to our FAQ section for answers to frequently asked questions.